Terms & Conditions
Please ensure you have read the below booking policies carefully before proceeding with your booking.
BOOKING POLICIES
Booking Fees
A booking fee of 100% of your treatment total is required for all appointments and is payable immediately at the time of booking.
Appointments are not held or confirmed without payment of the booking fee.
Your booking fee is deducted from your final appointment balance.
Appointment Amendments and Cancellations
A minimum of 48 hours’ notice is required to amend or cancel an appointment. This notice must be provided via message between 8am–6pm Monday to Friday. Weekends excluded from notice period.
With at least 48 hours’ notice, your booking fee will either:
• be transferred to your new appointment, or
• refunded in the event of cancellation.
With less than 48 hours’ notice, booking fees are non-refundable and non-transferable.
Appointments may be amended once using the original booking fee. Further amendments can still be accommodated where possible, however a new booking fee will be required.
Missed Appointments and No Shows
In the event of a missed appointment or no-show, the full treatment cost is payable.
Future appointments are always welcome, however any outstanding balance must be settled before a new appointment can be booked.
Appointment Times and Late Arrivals
Dreamy appointments are intentionally unhurried, allowing time for detailed nail preparation, precise cuticle care and careful application to achieve the high standard of finish Dreamy is known for.
Please allow the full advised appointment time for your treatment.
Clients arriving late to their appointment by 10 minutes or more will have their treatment amended to fit the remaining appointment time or rescheduled entirely. Where this applies, the original treatment booked will still be payable in full as well as the rescheduled appointment.
Attending Your Appointment
To maintain the calm, one-to-one experience Dreamy is known for, please attend appointments alone unless agreed otherwise in advance.
All new clients are required to complete a consultation form prior to their first appointment. This will be sent to you on email via Jena (Jena is the booking system used by Dreamy).
If you are unable to complete the form online, please let me know before your appointment.
Dreamy cannot guarantee longevity of treatments where aftercare advice is not followed, nails are subjected to excessive force or trauma, or existing nail condition compromises retention.
Payments
Payments accepted via bank transfer or cash. All appointment balances must be paid in full before leaving your appointment.
If paying by bank transfer, please ensure you have sufficient mobile charge and data available. Dreamy does not offer finance or pay later agreements.
Acceptance of Terms
By booking an appointment, you confirm that you have read, understood and agreed to these booking policies.
If you are not comfortable with any of the above terms, please do not proceed with your booking. These terms are applicable in all circumstances without exception. Thank you.